Most users connect to the Whitespace Platform using their corporate credentials (user email and password). These details are maintained directly in Microsoft's cloud, by your organisation. We don't have access to this information, and we can't update or reset it.

By prior arrangement, some customers bypass our Platform directory entirely, and use their own identity provider (a "Custom Authentication Provider").

Areas your organisation's nominated Platform administrators can help include:

• Re-issuing an invitation to use the Platform
• Name / detail changes for the visible information stored in the Platform
• Adding and deleting Teams, and adjusting Team membership 

Areas your Internal IT function can help you with

• Resetting forgotten and expired passwords
• In some cases, granting you access to the Application

Areas Whitespace Support can help you with

• In some cases, resetting Multi-Factor Authentication information, for example, when you have a new or different mobile phone (we will need confirmation rom your Administrator as well)
• Troubleshooting access issues. Please note that because of the number of parties involved, this can take a long time.

Technical Explanation

The Whitespace Platform uses Microsoft's Azure Active Directory (now called "Entra ID") for authentication. Customers who do not have a custom authentication provider are invited as Guest Users; the Guest User account references / validates against the user's corporate Microsoft cloud account (a simple form of B2B federation that requires no prior set-up).

Organisations that have active Microsoft Azure AD infrastructure and synchronise to their internal directories can maintain their own users, passwords, password complexity rules and policies.

Some organisations maintain a separate Microsoft Azure AD / Cloud environment to their internal systems. in this case it is likely that their Platform users will need someone too manage and maintain their password reset process.

Organisations that have no Microsoft clouds set-up benefit from something Microsoft refers to "Viral Tenant Creation" - where their company cloud presence is created on the fly. In this case users should be able to reset their own passwords.